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Dumbledart's Bakery

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  • Home
  • Shop
  • Retainers and Payments
  • Blog
  • Bespoke Cakes
  • Wedding Cakes
  • Cupcakes
  • Cake Collaborations
  • What's In A Topper?
  • Number & Letter Cakes
  • Half & Half Cakes
  • Vehicle Cakes
  • Sugar Flowers
  • Availability
  • Flavours & Fillings
  • Sizing & Portioning Guide
  • Reviews & Social
  • About Us
  • Terms & Conditions
  • Privacy Policy
  • Contact Us

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retainers and payments

Due to a big increase in demand in recent times we have decided to offer a new feature here at Dumbledart's Bakery in allowing our customers to book and keep their required date and time slots with a simple retainer payment. 


We are getting busier and busier every year and our slots fill up earlier than ever before. We understand that certain things can change in time. Your child may like a certain themed cake for their birthday that's five months down the line and then their new favourite thing may change many times before the birthday itself.


So we have decided to offer the chance for our customers to save a future slot with us to avoid disappointment and missing out closer to your chosen date.


This simply means you can save the date and time of your required slot as far down the line as you wish. So if you would like to book a slot in July for a cake in December, you now have the option to pay a retainer.

To find out more about how the retainer payment system works, please carry on reading below.

How much does it cost to save a future slot with us?

 Bespoke Celebration Cakes - £50.00

Wedding Cakes - £100.00

How much of the retainer goes towards your chosen cake?

 100%. The full amount of the retainer paid goes towards your cake. It simply allows us to save the slot for you, giving you, the customer extra time to decide which cake you would like, without losing the slot to someone else nearer to the date for your cake. For example, if you are buying a celebration cake and want to save a slot with us, you will be paying £50.00. Then when you decide your details for the cake you would like, we will quote for this. If your cake costs £83.00, then the £50.00 retainer payment will immediately be deducted from the balance owed, leaving just £33.00 to be paid.  

If you change your mind or do not like the quote, can you get a refund?

 Yes. We will offer 100% refunds for anyone that changes their mind, or circumstances that change, or even anyone who isn't happy with any quote given. No matter what the reason, a full refund will always be given (minus transaction fees, usually 2% - 3%) so long as your request is within the time frame as listed below. 

What are the time frames for cancelling and requesting a full refund?

 As we're sure you can appreciate we will always require the relevant time to re fill any pre booked slots that are cancelled, meaning refunds can only be issued if requested 3 weeks before the required date for a celebration cake or 6 weeks before for wedding cake orders.  

Balance payments and when they are due

If we have provided you a quote that you are happy with, you can then decide how you would like to pay your remaining balance.

As long as all outstanding monies are received 3 weeks before the required date for a celebration cake, and 6 weeks for a wedding cake, you can decide how much and when you pay.

what to do next...

 If you wish to save a place with us and pay a retainer, simply drop us a message on the contact form below, send through the relevant details and we will create a retainer payment link for you.


You will then have the option to go through any cake design as and when you wish. As with all our quotes, there is absolutely no obligation to buy.


Without a retainer payment, unfortunately we are only able to hold a slot for a maximum time of 7 days without a payment being made. 


Once a payment is received, we will then book a collection slot for you (if you have not already done so), for which, you will receive confirmation of, via email.


We hope this new feature will be helpful to our customers in allowing peace of mind that your date will be saved and take away any rush of confirming an order so far in advance.

Let Us Know the date you require

Drop us a line!

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